Refund Policy

Last updated: December 14, 2023

Thank you for choosing Tiefy. We want to ensure your satisfaction with our products. Please review our refund policy for a clear understanding of your rights and obligations.

1. Design/ Drawing Fee

1.1 Non-Refundable Fee:

• The design/drawing fee is non-refundable once the design process has commenced.

1.2 Cancellation Before Design Process:

• You can get a full refund, including the design/drawing fee, if you cancel the order before the design/drawing process begins.

2. Customizable Products and Postage

2.1 Return of Customizable Products:

• Customizable products may be returned within 7 days of receiving your order, but only if there is a fault with the product.

2.2 Eligibility for Replacement:

• To qualify for a replacement, the item must be faulty, unused, in its original packaging, and you must notify us of the fault immediately.

2.3 Replacement Process:

• We will replace the faulty item with a new one at no extra cost to you. Refunds will not be provided for faulty items.

2.4 Completed Customization:

• Once the customization process is completed, and the product is no longer suitable for resale, it becomes non-refundable. We appreciate your understanding, as the customization makes the product unique to you, and the total loss is incurred on our end.

3. Faulty Product

3.1 Notification of Fault:

• If your item is faulty, please inform us immediately.

3.2 Consultation Process:

• Consult with us first, and we will guide you through the process while checking for eligibility.

4. Returns Process

4.1 Contact Us:

• To initiate a return for a faulty product, please contact our customer support team at hello.tiefy@gmail.com or Whatsapp +601137979155 Provide your order number, the reason for the return, and any supporting documentation or images.

4.2 Return Authorization:

• Our customer support team will review your request and provide you with a return authorization if your return is approved. Please do not return any products without receiving this authorization.

4.3 Shipping:

• You will be responsible for paying the shipping costs for returning your faulty item. Shipping costs are non-refundable. If you receive a replacement, the cost of return shipping will be covered by us.

5. Compliance with Local Laws

5.1 Legal Consideration:

• This policy is provided in accordance with relevant consumer protection laws. It is essential to familiarize yourself with local regulations to ensure full compliance.

6. Contact Information

If you have any questions about our refund policy, please contact us at hello.tiefy@gmail.com or Whatsapp +601137979155.